Refugee Training and Orientation: A Guide for Service Providers

Refugees attending an ESL class at their local resettlement office

This 254-page guide was created in 2014 as a tool to enhance the effectiveness of Cultural Orientation. It provides guidance on enhancing capacity to:

  • Effectively conduct needs assessments
  • Work with diverse groups of people and groups with special needs
  • Incorporate various training methods into orientation
  • Train trainers
  • Collaborate with partners in orientation design and delivery