Online CO Certification Course Frequently Asked Questions

For additional questions please use the Contact Us page on our website.

Who should take the Online Cultural Orientation (CO) Certification Course?
The course is designed for individuals working directly in refugee resettlement and engaged in implementation or delivery of CO. Others who work in refugee resettlement may also find value.
How long will it take to complete a lesson?
Each lesson takes approximately 20 to 30 minutes to complete. You can begin a lesson and return to it at a later time; the system will remember where you left off.
Is the Online CO Certification Course free?
Yes, like all of CORE’s resources, the Online CO Certification Course is free.
Can I have more than one registered account?
CORE will only approve one account per user. If you need technical assistance accessing a registered account, please contact us.
What is the purpose of the registration form?

CORE uses the registration form to verify users and ensure we are providing resources and support to all who work in refugee resettlement. Data collection is aligned with CORE’s privacy policy.

What happens after I complete the registration form?
You will receive a confirmation email acknowledging your registration, and within two business days you will receive a second email confirming your account has been approved. At times, you may receive a follow-up email as part of the registration verification process.
I have received confirmation that my registration was approved, how do I start?
To access the course go to the login page. Since you can return to the course at any time, you may find it helpful to bookmark this page. Learn more about navigating the course through this video.
How long do I have to take the courses and/or earn the certificate?
The Online CO Certification Course is self-paced. You can complete and earn certificates based on your schedule and needs.
What should I do if I forget my password?
Use the Lost Your Password link to reset your password.
How do I find out about other resources from CORE?
Sign-up for our eNewsletter, The CORE Connection, and visit both the CO Resource Exchange website and the CORE Resettlement Navigator website regularly.