Refugee Communications Tools

Refugees at ESL classes at the New York Resettlement Office

Refugee Communications Tools

The following CORE tools are designed to assist organizations establish a strategic, integrated approach to communicate critical information to refugees about the resettlement process.

This initiative focuses on increasing touch points with refugee applicants, harmonizing resettlement and Cultural Orientation messaging, and increasing the quality, quantity, and methods for delivering resettlement and Cultural Orientation information.

Download PDF

Refugee Communications Challenges

During the resettlement process, refugees need vital information to prepare for and adjust to life in the United States. They need this information when their attention may be divided as their living circumstances are significantly changing and their mental resources are likely stretched. This may make it difficult for them to retain new concepts. Under these challenging circumstances, resettlement staff must ensure that refugees consistently receive accurate information.

Refugee Communications Solutions

Organizations can overcome these challenges by empowering all staff—from caseworkers and health and employment specialists to those responsible for delivering Cultural Orientation—to utilize these tools.

Using Refugee Communications Tools

How to Use the CORE Resettlement Navigator (COREnav) Website

How to Download Podcasts from COREnav

How to Use the Settle In Mobile and Desktop App

How to Use TextCOREnav Short Message Service

How to Use Waiting Room Resources for Refugees

Action Plan Checklist

Refugee Communications Resource Catalog

Resource Catalog for Teaching Cultural Orientation

Request for Resources

If you are a CO provider and would like to use COREnav videos offline in your organization’s waiting room or CO class, you can complete the form below to receive access. When completing the form, select the language, CO topic, and provide any additional information that will be helpful for us to fulfill your request. Staff will respond to requests within 5-10 business days.