About CORE

Cultural orientation providers attending a workshop hosted by CORE

About CORE

The Cultural Orientation Resource Exchange (CORE), a technical assistance program, connects and supports refugee resettlement staff globally to deliver effective Cultural Orientation which helps refugees and Special Immigrant Visa holders achieve self-sufficiency in the United States.

Through CORE, Cultural Orientation providers can:

  • Participate in online and in-person learning opportunities
  • Download resources to deliver Cultural Orientation
  • Utilize refugee resources in multiple languages and multimedia formats

CORE is funded by the U.S. Department of State, Bureau of Population, Refugees, and Migration (PRM), and administered by the International Rescue Committee.

Who We Serve

Before refugees arrive in the United States, they usually work closely with an assigned Resettlement Support Center overseas. Most refugees come to the United States through the U.S. Refugee Admissions Program and receive pre-departure Cultural Orientation. This map provides information about pre-departure Cultural Orientation at the Resettlement Support Centers worldwide.


  • RSC Africa – Church World Service (CWS)
  • RSC Austria – HIAS
  • RSC Asia – International Rescue Committee (IRC)
  • RSC Eurasia – International Organization for Migration (IOM)
  • RSC Latin America – International Organization for Migration (IOM)
  • RSC Middle East and North Africa – International Organization for Migration (IOM)
  • RSC Turkey and Middle East – International Catholic Migration Commission (ICMC)

In the U.S., refugees are assigned to a Resettlement Agency to help them integrate into their new communities. Resettlement Agencies have cooperative agreements to resettle refugees under the Reception and Placement Program, a public/private partnership with PRM. This map provides the locations for offices in the U.S. during FY20.

Our Impact

CORE’s work helps Cultural Orientation providers boost their skills and increase their knowledge. The Cultural Orientation they provide to refugees is then better coordinated, more consistent, and higher quality. Indirectly, CORE serves refugees through the creation of resources and digital platforms that support the understanding of key Cultural Orientation messages.


trainings attended by 3,414 individuals


resources for refugees


visitors from 170 countries to Settle In

Our Team

Jamie oversees the strategic development of CORE’s portfolio, including capacity building for the resettlement community and the development of newcomer-facing digital communication channels. She has more than 15 years of experience in education and capacity development, including six years working in resettlement.  

Hannah leads CORE’s capacity building unit, inclusive of training and resource development for Cultural Orientation providers and their respective organizations and support of CORE’s Community Cultural Orientation technical assistance. She has 15 years of experience in teacher training and working with diverse communities, including refugees. 

Tiana Gonzalez leads CORE’s capacity building of community partners, volunteers, and cosponsors to deliver effective Cultural Orientation. She has eight years of experience in resettlement, including program design and management and partnership development.  

Ella manages CORE’s monitoring and evaluation initiatives and leads CORE’s capacity building activities for new Cultural Orientation providers. She has ten years of experience in managing and monitoring non-profit programming, including work in refugee resettlement.  

Emily oversees the strategic development of CORE’s Settle In app and the start-up of new digital initiatives. She has more than 10 years of digital communications experience in corporate and media organizations.  

Annaleah oversees strategic development of CORE’s two websites and manages CORE’s Refugee Advisory Council. She has over six years of experience in evidence-based digital strategy, user research, and digital content management.  

Michal oversees CORE translation and production of newcomer products and manages project operations including management of vendors and consultants. She has more than 15 years of experience working in operations and translation.  

Manar manages various CORE’s capacity building initiatives, including managing training delivery and resource development. She has more than ten years of experience in education and human rights, including six years implementing Cultural Orientation programming. 

Amy supports CORE’s training and capacity building initiatives including the delivery of both virtual and in-person trainings for Cultural Orientation providers.  She has more than ten years of experience teaching and working with immigrants and refugees. 

Adele supports the management of content on CORE’s two websites and refugee-facing app, Settle In. Adele has more than three years of experience in various communications roles, including work with Atlanta Council for International Relations and Voice of America.  

Adam manages and edits content for Settle In digital platforms and initiatives. An experienced writer, video and audio specialist, and content licensing curator, he has created content for numerous international nonprofits focused on human rights, indigenous peoples’ rights and environmental issues. 

Rashida supports Settle In Facebook as a moderator, providing Dari, Pashto and English content and responses to the Settle In Facebook page. She has more than ten years of experience with program management, including three years working with refugee communities.

Jamal supports Settle In Facebook as a multimedia specialist and moderator, providing Dari and English content and responses. He has more than ten years of experience as a media professional, including developing social media content for Facebook, Twitter, and YouTube.  

Ajmal supports Settle In Facebook as a moderator, providing Dari, Pashto and English content and responses to the Settle In Facebook page. He has more than 12 years of experience as a business analyst and project manager, with expertise as a language trainer and curriculum developer.  

Safa supports CORE’s capacity building activities, including direct technical assistance to resettlement staff and research and learning. She attends University of Pennsylvania where she is studying biology with a minor in medical sociology.