1. Ask participants: What is a Resettlement Agency? What services do they provide? Explain that Resettlement Agencies provide critical support to refugees and their families during their first months in the United States.
2. Access Settle In (available in multiple languages) either through the mobile or desktop app.
3. Open the “Your Resettlement Agency” chapter of Settle In and then select the lesson: Resettlement Agency Basics.
4. Before participants complete the lesson on Settle In, ask them to predict what information they might learn in this lesson. Record the responses.
5. Work with participants and coach participants on completing the lesson on Settle In. Have participants complete the actions collectively, in pairs, or individually, either through a shared screen or on a digital device (laptop, tablet, or smartphone). As appropriate, monitor progress and assist participants as needed in navigating the technology.

• Computer or other digital device for using the Settle In app. If using desktop, access to reliable WiFi.

• Provide localized context and materials about the local Resettlement Agency as appropriate.
• The mobile app can work offline once content has been downloaded when connected to WiFi.
• Based on participants’ digital abilities and digital access, you can have participants complete the chapter and lesson either before class to help generate discussion or after class as a review.
• If additional guidance on using technology during cultural orientation is needed, please reference CORE’s How to Integrate Digital Technology document or online course.

1. Ask participants: What service do you think you will receive in your first 90 days in the U.S.? Record responses and explain that they will learn more about initial resettlement services in this activity.
2. Access Settle In (available in multiple languages) either through the mobile or desktop app.
3. Open the “Your Resettlement Agency” chapter of Settle In and then select the lesson: Initial Resettlement Services.
4. Before participants complete the lesson on Settle In, ask them to predict what information they might learn in this lesson. Record the responses.
5. Work with participants and coach participants on completing the lesson on Settle In. Have participants complete the actions collectively, in pairs, or individually, either through a shared screen or on a digital device (laptop, tablet, or smartphone). As appropriate, monitor progress and assist participants as needed in navigating the technology.
6. Compare their predictions with what they actually learned in completing the lesson.

• Computer or other digital device for using the Settle In app. If using desktop, access to reliable WiFi.

• The mobile app can work offline once content has been downloaded when connected to WiFi.
• Based on participants’ digital abilities and digital access, you can have participants complete the chapter and lesson either before class to help generate discussion or after class as a review.
• If additional guidance on using technology during cultural orientation is needed, please reference CORE’s How to Integrate Digital Technology document or online course.

1. Ask participants to explain what additional services are available. Explain that additional services are based on each family and vary by resettlement location.
2. Access Settle In (available in multiple languages) either through the mobile or desktop app.
3. Open the “Your Resettlement Agency” chapter of Settle In and then select the lesson: Additional Services.
4. Before participants complete the lesson on Settle In, ask them to predict what information they might learn in this lesson. Record the responses.
5. Work with participants and coach participants on completing the lesson on Settle In. Have participants complete the actions collectively, in pairs, or individually, either through a shared screen or on a digital device (laptop, tablet, or smartphone). As appropriate, monitor progress and assist participants as needed in navigating the technology.
6. Compare their proposed questions from the beginning of the activity with what they actually learned in completing the lesson. Provide additional information as necessary.

• Computer or other digital device for using the Settle In app. If using desktop, access to reliable WiFi.

• The mobile app can work offline once content has been downloaded when connected to WiFi.
• Based on participants’ digital abilities and digital access, you can have participants complete the chapter and lesson either before class to help generate discussion or after class as a review.
• If additional guidance on using technology during cultural orientation is needed, please reference CORE’s How to Integrate Digital Technology document or online course.
• For more information on Settle In, see CORE’s Refugee Communications Tools.

1. Ask participants: What does the term “economic rights” mean to them? Explain to participants that economic rights apply to all legal residents of the U.S., including refugees, and allow you to seek employment and access public assistance programs.
2. Ask participants: What questions do you have about economic rights in the U.S.? Record responses.
3. Ask participants: What are your legal responsibilities as refugees in the U.S.? Explain to participants that refugees have certain rights and responsibilities in the U.S., for example repaying their travel loan, paying taxes, and notifying USCIS of address changes.
4. Ask participants: What questions do you have about your responsibilities in the U.S.? Record responses.
5. Access Settle In (available in multiple languages) either through the mobile or desktop app.
6. Open the “Your Resettlement Agency” chapter of Settle In and then select the lesson: Rights and Responsibilities.
7. Work with participants and coach participants on completing the lesson on Settle In. Have participants complete the actions collectively, in pairs, or individually, either through a shared screen or on a digital device (laptop, tablet, or smartphone). As appropriate, monitor progress and assist participants as needed in navigating the technology.
8. Compare their proposed questions from the beginning of the activity with what they actually learned in completing the lesson. Provide additional information as necessary.

• Computer or other digital device for using the Settle In app. If using desktop, access to reliable WiFi.

• The mobile app can work offline once content has been downloaded when connected to WiFi.
• Based on participants’ digital abilities and digital access, you can have participants complete the chapter and lesson either before class to help generate discussion or after class as a review.
• If additional guidance on using technology during cultural orientation is needed, please reference CORE’s How to Integrate Digital Technology document or online course.

1. Ask participants: What do you know about Resettlement Agencies in the U.S.? What services do they think are required? Record responses.
2. Share Resettlement in the U.S. fact sheet, podcast, or video (available in multiple languages.) Use the Resettlement Services in the U.S. Guided Worksheet to guide participants in learning about resettlement agencies and required services.
3. The following is a series of debrief questions that can be used at the end of the entire lesson as a review or can be incorporated, as relevant, throughout the different activities listed above to reinforce key messages and concepts. Cultural Orientation providers may add questions connected to the U.S. laws section of Cultural Orientation. If they haven’t already, Cultural Orientation providers can also provide the Rule of Law Fact Sheet as a part of the debrief or review. 

• Resettlement in the U.S. fact sheet, podcast, or video
• Resettlement Services in the U.S. Guided Worksheet (Provider Version)
• Resettlement Services in the U.S. Guided Worksheet (Participant Version)

• Provide the Resettlement in the U.S. fact sheet, podcast, or video ahead of the session.
• If using the video or podcast, the fact sheet can serve as a transcript for the interpreter.
• If using the video or podcast, consider pausing at different sections for interpretation, and also to conduct additional knowledge checks or answer questions.
• Provide localized context and materials about the local Resettlement Agency as appropriate.

1. Ask participants: What is a case worker? What is their role in the resettlement process?
2. Next, ask participants: What questions do you have about working with your Resettlement Agency? Record responses.
3. Play the Working with your Resettlement Agency video (available in multiple languages) and use the Working with Your Resettlement Agency Guided Worksheet to guide participants in learning about their case manager and initial resettlement services.
4. Revisit participant questions from the start of the activity and ensure they have been answered. If it is not possible to answer all questions, communicate a plan for follow-up.

• Working with your Resettlement Agency video
• Working with your Resettlement Agency Guided Worksheet (Provider Version)
• Working with your Resettlement Agency Guided Worksheet (Participant Version)

• Provide localized context and materials about the local Resettlement Agency as appropriate.
• Consider pausing the video at different sections for interpretation, and also to conduct additional knowledge checks or to answer questions.
• If appropriate, invite resettlement staff members to present and answer questions that align with their area of expertise (i.e. health, employment, case management).

1. Ask participants: What do you know about the Reception and Placement program in the U.S.? What are required services you will receive upon arrival? Record responses.
2. Share the United States Reception and Placement Program Overview fact sheet, or play the video or podcast (available in multiple languages.)
3. Use the United States Reception and Placement Overview Guided Worksheet to help participants learn about the services required during the Reception and Placement program. Images in the worksheet are from the video.
4. Revisit the list of required services participants provided previously, correct and discuss required services as necessary.

• United States Reception and Placement Program Overview fact sheet, video, or podcast
• The United States Reception and Placement Overview (Provider Version)
• The United States Reception and Placement Overview (Participant Version)

• Provide the United States Reception and Placement Program Overview fact sheet, video, or podcast ahead of the session.
• If using the video or podcast, the fact sheet can serve as a transcript for the interpreter.
• If using the video or podcast, consider pausing at different sections for interpretation, and also to conduct additional knowledge checks or answer questions.

1. Ask participants: What is a partnership? Why do you think establishing a partnership with your resettlement agency is important?
2. Next ask participants to define the term “good communication.” Invite them to provide examples of when they have experienced good communication or bad communication. If appropriate record responses.
3. Select either New Partnership Critical Incidents or use Challenge Cards from the Partnering with the Local Resettlement Agency Scenarios to discuss different ways participants can interact with their local Resettlement Agency.
4. Return to original questions on establishing a partnership with the local Resettlement Agency and good communication skills. Ask participants if there is anything they would add.

• Partnering with the Local Resettlement Agency Scenarios

• Provide localized context and materials about the local Resettlement Agency as appropriate.
• If conducting virtually, provide physical Cultural Orientation packet of materials ahead of time with scenarios and images.
• Review and adapt scenarios for local context as necessary.

Adapted from Making Your Way Curriculum – Unit on Role of the Local Resettlement Agency